Customer Support and Service
For assistance with your Heliostrom solar installation, submit a service request or contact our support team. We can help with system performance concerns, monitoring access, maintenance requirements and warranty enquiries.
Submit a Service Request
Provide your contact details, installation location and a brief description of the concern. This information will help our team review your request.
Service Request Process
Request review
We review the information provided about your installation.
Support coordination
Our team contacts you to clarify the concern and discuss the appropriate next step.
Service arrangements
Where further assessment or a visit is required, the scope and any applicable charges are explained before paid work proceeds.
Support Information
Coverage is reviewed against the applicable equipment warranty, installation terms and reported issue. Keep your installation and warranty documents available where possible.
Charges depend on the service required and your applicable coverage or agreement. Any charges will be discussed before paid work is undertaken.
Describe the access or data issue in the request form. A screenshot may help our team understand the concern. Do not share passwords or one-time passcodes.
Safety notice: Do not open electrical equipment or access the rooftop to investigate a fault. Keep clear of damaged equipment, smoke or sparks and seek urgent assistance if there is immediate danger. This form is not an emergency reporting channel.
